Return policy conditions
If you are dissatisfied with an item, you reserve the right to return the item within a 14 day period without reason. The buyer must then return the goods to the company within 30 days after the written notification .We will refund the purchase price of the returned item to your bank account. You are responsible for returning the item back to us, additional postage charges may be required on an exchange
Contact us as soon as possible on via e-mail and let us know about the return.
Before returning an item we advise you to carefully read the return-policy conditions
Terms and Conditions of Returns
All returned items should meet the following conditions:
- Items must be unused and returned in original packaging
- The item is clean, complete , undamaged and has not been used (the fitting of clothes is not considered as used
- All labels and cards are still attached to the item
- The packaging is the original, undamaged and has not been written on or otherwise changed or altered
- A copy of the invoice has been added to the package
- Clearly state theaddress on the shipping box
- The return box is wrapped carefully so that the items will not damage during transport
- Items are to be firmly and carefully packaged for shipping and returned undamaged.
- Please do not attach labels or tape directly onto retail packaging/boxes
Items that can only be returned if they are faulty
Please bear in mind when making a purchase that we are unable to accept any returns of the items listed below unless they are faulty.
- Swimwear and underwear, where hygiene protection has been removed
- All gas cylinders, gas cartridges , including Campingaz,
Inspection upon delivery
Inspect items upon delivery. Please check that they are undamaged and that the items received are the same listed on the invoice. In the event that this isn't the case, please report this within 24 hours via e-mail . As soon as you use an item, the delivery is considered accepted.
Where do I send my return to?
You can return your items to:
C.T.M.d.o.o.
Pot v smrečje 4
1231 Ljubljana
Slovenia
We recommend that you use a trackable service and obtain proof of postage as we cannot be held responsible for products until we have received them.
Can I exchange items?
When an item is returned, the purchase price is automatically refunded to your bank account. Exchanging an item is therefore not possible. If you wish to order a new item, you can place a new order on the website.